Privacy Policy
Privacy Policy
I. Introduction
This Privacy Policy explains how ConnectedMD (“CMD,” “we,” “us,” or “our”) may gather, use, disclose, communicate, and otherwise handle personal information. The ConnectedMD website (the “Website”) consists of multiple pages managed and operated by CMD. BY ACCESSING OR USING THIS WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THIS PRIVACY POLICY. Please review it carefully and discontinue use of the Website if you do not agree with any part of it.
The Website is a commercial platform that provides details about our business offerings (our “Services”). This Privacy Policy outlines how we may collect, store, process, track, transfer, share, utilize, and safeguard your company’s information, the data we collect (“Collected Data”), and information related to your Authorized Users when you interact with us, visit the Website, or use our Services. Access to our Services requires prior acceptance of our Master Services Agreement (“MSA”).
II. Electronic Communications
When you visit the Website or send emails to ConnectedMD, you are engaging in electronic communication. You consent to receive communications from us electronically, and you agree that any agreements, notices, disclosures, or other messages we provide via email or through the Website satisfy any legal requirement that such communications be in writing.
Individuals under 18 years of age may only use the Website with the permission and supervision of a parent or legal guardian.
III. How We Receive Personal Data
We may collect personal information from visitors or users of our Website or network (“Browser,” “you,” or “your”). This information may include, but is not limited to, your name, date of birth, mailing address, email address, phone number, insurance details, and financial information (collectively, “Collected Data”).
Our Services may store, among other things, subscriber information and credentials, identity and contact details, your personal identifiers, and timestamps associated with your submissions. If an error message or system notification occurs while data is being uploaded, transferred, or accessed, we may retain that information as well as any related diagnostic data to help identify and resolve the issue.
We may also gather non‑personal information from the device you use to access our Services, such as device type or model, operating system, and service provider.
If you request customer support—or if support is reasonably necessary for your continued use of our Services—we may collect and store the contact information you provide, details about the support issue, your account information, and any correspondence related to the support interaction.
IV. How We Use Collected Data & Data Retention
Collected Data may be used for a variety of purposes, including but not limited to:
(A) Creating and managing your account
(B) Delivering, maintaining, and enhancing our Services
(C) Processing payments, resolving disputes, troubleshooting account issues, and performing other service‑related functions
(D) Providing technical support or customer assistance
(E) Sending updates regarding our Services or policies
(F) Complying with applicable laws, preventing fraud, addressing security concerns, and deterring unlawful activity
(G) Enforcing our rights under this Privacy Policy, the MSA, or applicable law
(H) Fulfilling accounting, auditing, or legal obligations
(I) Verifying information
(J) Compiling aggregated data for internal marketing, promotional efforts, troubleshooting, or feedback collection
(K) Any other lawful purpose
We retain Collected Data for as long as it is needed to provide our Services effectively. Upon request, data associated with closed accounts may be deleted or anonymized. Once Collected Data is no longer required, we may securely destroy it unless we are legally obligated to retain it for a longer period.
We may use your phone number, mailing address, or email address to contact you regarding your interest in CMD or our Services. Phone calls may be recorded for quality assurance.
V. Sharing Data With Third Parties
We rely on third‑party providers to help deliver our Services. Although we select these providers, we encourage you to conduct your own due diligence, as Collected Data may be shared with them as necessary for service delivery. Each third‑party provider maintains its own privacy and security practices, which we recommend reviewing.
We may disclose Collected Data without prior notice if:
(A) We believe in good faith that such disclosure is necessary to:
Comply with legal obligations or respond to legal processes served on us or our affiliates
Protect or defend our rights, property, or Services
Act in urgent circumstances to safeguard the safety of our personnel, users, or the public
(B) Disclosure is otherwise required by law
VI. International Data Storage and Transfers
Because CMD is based in the United States (“USA”), all Collected Data is initially stored in the USA. If you reside outside the USA, your information may be stored in a jurisdiction with data protection standards that differ from those in your home country.
Collected Data may be stored or processed in the USA or in any country where we or our affiliates, subsidiaries, or service providers operate. For the purposes outlined in this Privacy Policy, we may transfer your information across borders. BY USING OUR SERVICES OR CONSENTING TO THE TRANSFER OF YOUR PERSONAL INFORMATION, YOU AGREE TO SUCH INTERNATIONAL TRANSFERS.
VII. Your Rights Regarding Collected Data
As the owner of certain personal data used within our Services, you have the right to:
(A) Access, update, or request restrictions on the processing of your personal information
(B) Opt out of receiving marketing or advertising communications
VIII. Updates to This Privacy Policy
We may revise this Privacy Policy periodically, so we encourage you to review it from time to time. When material changes are made, we will update the “last modified” date at the top of the Policy. Changes become effective once posted. YOUR CONTINUED USE OF THE WEBSITE OR SERVICES INDICATES YOUR ACCEPTANCE OF THE UPDATED POLICY.
IX. Indemnification
You agree to indemnify, defend, and hold harmless CMD and its officers, directors, employees, agents, affiliates, and third‑party partners (“Representatives”) from any losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
Your use or inability to use the Website or Services
Any content you submit
Your violation of this Agreement
Your infringement of another party’s rights
Your breach of applicable laws or regulations
X. Disclaimer and Limit of Liability
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CONNECTEDMD AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CONNECTEDMD AND/OR ITS REPRESENTATIVES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. CONNECTEDMD AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING: ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONNECTEDMD OR ITS REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE, WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES,OR RELATED GRAPHICS OBTAINED THROUGH THE WBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CONNECTEDMD OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IN NO EVENT SHALL CONNECTEDMD OR ITS REPRESENTATIVES BE LIABLE FOR ANY DAMAGES WHATSOEVER IN EXCESS OF $1,000. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
XI. Termination/Access Restriction
ConnectedMD reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice.
XII. Choice of Law/Dispute Resolution/Class Action Waiver
This Privacy Policy and your use of the Website and the Services shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of laws provisions. Any dispute arising out of or to enforce this Release shall be brought exclusively in a court located in the State of Alabama, County of Montgomery (the "Chosen Courts"). Releasor and Releasee consent to jurisdiction of the Chosen Courts and waive any objections as to forum non conveniens or lack of jurisdiction. If CMD prevails in any dispute arising out of or to enforce this Agreement, it shall be entitled to recover attorneys' fees and costs. No claims arising out of or to enforce this Agreement may be made more than six (6) months after the date by which the fault or failure should reasonably have been discovered; failure to make such a claim within the six (6) month period shall forever bar the claim. You irrevocably waive any right for any dispute to be brought, heard, decided, or arbitrated as a class and/or collective action. Use of the Website and the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this section.
XIII. Contact Us
For any questions or concerns, please contact Us via our contact form.
XIV. SMS Communication
By submitting your phone number through our website or other application forms, you consent to receive SMS messages from ConnectedMD. These may include job application updates, scheduling messages, service-related alerts, or questions related to recruitment or account activity.
Message frequency may vary.
Message and data rates may apply based on your mobile carrier.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
We do not sell, share, or distribute your phone number or SMS data to third parties for marketing purposes. All SMS communications are strictly related to the purpose for which the number was submitted.